Return Policy

At Cinderelia, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. Please review our return policy below:

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2. Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. We will process your exchange promptly, subject to availability.

3. Conditions for Returns

Items must be returned in their original packaging, including all tags and accessories.
Items should be unworn, unused, and in the same condition as received.
Personalized or customized items cannot be returned unless they arrive damaged or defective.

4. How to Initiate a Return

To initiate a return, please contact our customer service team at Please provide your order number and details about the product you would like to return. We will respond promptly with instructions for returning the item(s).

5. Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

6. Shipping

Original shipping charges are non-refundable unless the return is a result of our error.

7. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us at


Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,

Kowloon Hong Kong SAR

Phone: +852 68494416

Thank you for shopping at Cinderelia!