Refund Policy

At Cinderelia, we strive to ensure your utmost satisfaction with every purchase. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

Refund Eligibility:

    • Refunds are available for items returned within 30 days of purchase.
    • To be eligible for a refund, items must be unused and in the same condition as received, including original packaging.
    Non-Refundable Items:
      • Customized or personalized items are not eligible for refunds unless there is a manufacturing defect or an error on our part.
      Refund Process:
        • To initiate a refund, please contact our customer service team at with your order details and reason for return.
        • Once your return is approved, we will provide instructions for returning the item(s).
        Refund Timeframe:
          • Refunds will be processed within 7-10 business days upon receiving the returned item(s).
          • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
          Return Shipping:
          • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
          Damaged or Defective Items:
            • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a full refund, including return shipping costs.
            Refund Method:
              • Refunds will be issued to the original payment method used for the purchase unless otherwise specified.
              Contact Us:
              • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at Our customer service team is here to assist you.

              By making a purchase on Cinderelia's website, you acknowledge and agree to abide by our refund policy.

              This refund policy is subject to change without prior notice. Please review our policies periodically for any updates.