1. What is Cinderelia?
Cinderelia is an online boutique specializing in exquisite jewelry pieces handcrafted with care and precision. We offer a curated collection of elegant necklaces, bracelets, earrings, and more.

2. How can I place an order?
Placing an order with Cinderelia is easy! Simply browse through our collection, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way!

3. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout through PayPal for added convenience.

4. Can I track my order?
Yes, absolutely! Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you.

5. What is your return policy?
We want you to be completely satisfied with your purchase from Cinderelia. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.

6. Do you offer international shipping?
Yes, we ship worldwide! Whether you're located in the United States, Europe, Asia, or beyond, we'll make sure your Cinderelia treasures reach you safely and promptly.

7. How can I contact customer support?
If you have any questions, concerns, or feedback, our dedicated customer support team is here to assist you. You can reach us via email at info@cinderelia.com or through our Contact Us page.

8. Are your products suitable for sensitive skin?
Our jewelry pieces are crafted with high-quality materials, including hypoallergenic options suitable for sensitive skin. However, individual sensitivities may vary, so we recommend reviewing the product descriptions for specific details regarding materials used.

9. Do you offer gift wrapping services?
Yes, we can provide gift wrapping upon request! We have different exquisite gift boxes available. You can purchase gift box service and we will provide you with exquisite packaging according to gift standards.

10. Are custom orders available?
At this time, we do offer custom orders. Please contact our customer service for custom order.