Return Policy

At Gemi Glitz, we want you to feel confident in your purchases and have a hassle-free shopping experience. If for any reason you are not completely satisfied with your order, we offer a flexible return policy to help make things right.

Return Eligibility

  1. Return Window: You can return items within 30 days of the delivery date. The item must be in its original condition, unused, and with all tags and packaging intact.
  2. Damaged or Defective Items: If you receive an item that is damaged or defective, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference.
  3. Incorrect Items: If you receive an item that is not what you ordered, please notify us within 14 days of receiving your order. We will arrange for a return and send you the correct item or issue a refund.

Items Not Eligible for Return

  • Customized or Personalized Items: Items that have been customized or personalized for you are not eligible for return.
  • Clearance or Final Sale Items: Items purchased during a clearance sale or marked as "Final Sale" are not eligible for return or refund.
  • Intimate Apparel: For hygiene reasons, intimate apparel (such as swimwear or lingerie) cannot be returned.

Return Process

  1. Initiating a Return: To start the return process, please contact our customer support team at jadorecalen@gmail.com or through our website's contact form. Include your order number and a brief description of the issue.
  2. Return Authorization: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Shipping the Item Back: You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely. Please keep a record of your shipping receipt.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your return within 7-10 business days. If you are eligible for a refund, it will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive the item, we will ship the new item to you at no additional cost.

Refund Timing

  • Credit Card/Debit Card: Refunds will typically appear on your statement within 3-5 business days after we process the refund.
  • PayPal/Other Payment Methods: Refunds will be processed within 7-10 business days and may take additional time to reflect in your account, depending on your payment provider.

Important Notes

  • Shipping Costs: The cost of returning the item is your responsibility unless the item is damaged, defective, or incorrect.
  • Lost or Damaged Returns: We recommend using a trackable shipping service when returning items. If a return package is lost or damaged in transit, we may not be able to process the return.

Contact Us

SEEKROAD LIMITED

Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,

Kowloon Hong Kong SAR

Email:info@gemiglitz.com

Phone: +852 68494416

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help!
Thank you for choosing Gemi Glitz. We appreciate your understanding and look forward to serving you better.
Best regards,
The Gemi Glitz Team