Refund Policy

Eligibility for Refunds

1. Return Window: You can request a refund within 30 days of receiving your order. The item must be in its original condition, unused, and with all tags and packaging intact.
2. Damaged or Defective Items: If you receive an item that is damaged or defective, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference.
3. Incorrect Items: If you receive an item that is not what you ordered, please notify us within 14 days of receiving your order. We will arrange for a return and send you the correct item or issue a refund.

Items Not Eligible for Refund

• Customized or Personalized Items: Items that have been customized or personalized for you are not eligible for refund.
• Clearance or Sale Items: Items purchased during a clearance sale or marked as "final sale" are not eligible for refund.
• Intimate Apparel: For hygiene reasons, intimate apparel (such as swimwear or lingerie) cannot be returned or refunded.

Refund Process

1. Initiating a Return: To start the return process, please contact our customer support team at jadorecalen@gmail.com or through our website's contact form. Include your order number and a brief description of the issue.
2. Return Authorization: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Shipping the Item Back: You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges

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