FAQs

1. Ordering

How do I place an order on your website?

• Simply browse our collection, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping and payment details, and place your order. You’ll receive a confirmation email once your order is successfully processed.

Can I modify or cancel my order after it’s placed?

• You can request to modify or cancel your order within 24 hours of placing it. Please contact our customer support team immediately with your order number and the changes you’d like to make. We’ll do our best to accommodate your request, but please note that some orders may already be in the shipping process.

Do you offer gift wrapping?

• Yes! We offer gift wrapping services for an additional fee. You can select this option during checkout. We’ll carefully wrap your items and include a personalized note if you provide one.

2. Shipping

How long will it take for my order to arrive?

• Standard Shipping: 15-20 business days.
• Expedited Shipping: 7-10 business days.
  Orders are typically processed within 3-5 business days.

How much does shipping cost?

• Standard Shipping: Free for orders over $50 worldwide. Orders under $50 incur a shipping fee of $9.99-$19.99 based on package weight.
• Expedited Shipping: Starting at $39.99, based on package weight.

Do you ship worldwide?

• Yes, we ship to customers globally. However, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Can I track my order?

• Absolutely! You will receive a tracking number via email once your order is shipped. You can use this number to track your package on the courier’s website.

3. Returns and Refunds

What is your return policy?

• You can return items within 30 days of receiving your order. Items must be in their original condition, unused, and with all tags and packaging intact. Damaged or defective items can be returned within 7 days for a replacement or refund.

How do I initiate a return?

• Contact our customer support team at jadorecalen@gmail.com with your order number and a brief description of the issue. We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

How long does it take to process a refund?

• Once we receive your returned item and it passes inspection, we’ll process your refund within 7-10 business days. The refund will be issued to the original payment method.

4. Payments

What payment methods do you accept?

• We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets like Apple Pay and Google Pay. For bank transfers, please contact our customer support team for details.

Is my payment information secure?

• Yes, all payment transactions on our website are processed through a secure, encrypted connection (SSL) to protect your financial information. We never share your payment details with third parties.

5. Products

How do I choose the right size?

• We provide detailed size charts on each product page. If you’re unsure, feel free to contact our customer support team for assistance.

Do you offer custom-made items?

• Yes, so feel free to share your ideas with us!

6. Account and Customer Support

Do I need an account to shop?

• No, you can shop as a guest. However, creating an account allows you to track your orders, save your shipping and payment details, and access exclusive promotions.

How can I contact your customer support team?

• You can reach us at jadorecalen@gmail.com or through our website’s contact form. We aim to respond to all inquiries within 24 hours.

What are your business hours?

• Our customer support team is available Monday-Friday, 9 AM-6 PM (EST). We also respond to emails outside of business hours.

Contact us

SEEKROAD LIMITED

Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,

Kowloon Hong Kong SAR

Email:info@gemiglitz.com

Phone: +852 68494416